Puyallup, WA
CALL: (208) 656-3838
SERVICE ADVISOR COACHING & TRAINING

Who's Your Coach?

The role of Service Advisor is one of the most challenging and rewarding careers available in the Automotive Industry.

It is also one of the most under-trained positions as well !!

The lack of coaching and training leads to unrepaired vehicles, poor profitability, frustrated employees, and disappointed customers.

Many simply hope for change and do nothing about it.

Remember, when Service Advisors are presented with difficult and stressful situations...

             ...they won't RISE to the occasion....

             ...they FALL to the level of their TRAINING !!

So what are you waiting for ?

Coaching With Integrity

At CWI, we wholeheartedly believe that there is no room for compromise in integrity.  Everything we teach & coach stands on this premise

Complete Workforce Integration

CWI keeps the gears connected by ensuring  Service Advisors and Technicians know their inter-connected roles and how they fit into the grand scheme of providing remarkable customer service

Consulting With Innovation

CWI brings an innovative approach to consulting drawing from 25 years of experience in the Automotive Industry

What Can Coaching Do For Your Shop?

A.R.O

GP

Annual Sales

Need Service Advisor Training ?

Our Team

Clint White has been passionately immersed in the Automotive Industry for over 25 years…

He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications.

He began his career as a Technician at a local two bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and leadership skills while managing shops in Washington & S.E. Idaho.

During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching.

In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service.

Why is Training So Valuable…?

The only thing worse than training your employees and having them leave is not training them and having them stay.” — Henry Ford, Founder, Ford Motor Company

GET STARTED TODAY

THE SIX FUNDAMENTAL COMPONENTS

OF
SELLING SERVICE & REPAIR

PHONE SKILLS

How well do your Service Advisors overcome objections on the phone?

LEARN MORE

SETTING EXPECTATIONS

How effective are your Service Advisors at closing the expectation gap?

LEARN MORE

DIGITAL VEHICLE INSPECTIONS

Is your DVI more than just red, yellow, and green?

LEARN MORE

SELLING WITH INTEGRITY

How powerful is your Service Advisor’s sales presentation?

LEARN MORE

EXCEEDING EXPECTATIONS

Do your customers truly understand what they paid for?

LEARN MORE

AFTER-SALE FOLLOW-UP

Is your follow-up and marketing stratagy working?

LEARN MORE

Are you ready for change?

If what you are doing isn’t working, don’t worry, there are solutions.  Take a moment and reach out to see how CWI can help you grow your business into what it is meant to be.

CONTACT

Client Testimonials

Don’t take our word for it – here’s what our clients say:

Clint White is the finest instructor for your sales representatives. He is passionate about his profession and will give your personnel an advantage over the competition. My team of Service Advisors enjoy the training sessions. They are held accountable and all sessions are recorded for you
to review.

When Clint trains your people they will be more professional and sales are going to improve!

Michael Barrett

Owner, Auto Excel, Lexington KY

Our service advisor was an ex-tech turned service advisor. He did a good job, but we knew there was something missing. We were put in touch with Clint White, and WAM!! Our world changed!! It was slow at first, and met with some hesitation. Our average repair order went from $300 to over $550 within months. We consistently hold a 2.3 hours per repair order average. Some of the things you are asked to do & say feel weird at first, but push through, you won’t regret it!! 

Keith Katz

Owner, Quality Service Center, York PA

Clint’s coaching was essential to my success in my role as a Service Advisor.
His caring, encouragement, correction, and leadership helped me to focus and hone my skills from general customer service to industry specific.
Many of those skills have carried over to the rest of my life.

Joel McDaniel

Service Advisor, Advanced Auto, Denton TX

The choice is yours… 

Reach out today for more details.