The Digital Vehicle Inspection (DVI) is a foundational & critical tool embraced by many Automotive Repair Shops and expected by savvy customers.
Most shops have trained their sales staff on how to process and edit a DVI and explained to the Technicians how to take a good picture, but in many instances have failed to convey to their entire team the deeper reasons WHY they are asked to do what they do.
The lack of knowing their “why” and where it fits into the bigger picture of remarkable customer service leads to an absence of “buy-in” from many Technicians and Service Advisors.
Without “buy-in” there is no passion, and without passion the entire process fails.
Learn how to provide your customers with more than just red, yellow, and green by properly capturing every knowable condition of every accessible component on their vehicle.
Learn how to keep your Service Advisors in their seat and selling with 100% integrity by providing them with a clear view of the vehicle’s condition through the eyes of the technician.
Learn how to eliminate the “this is a waste of my time” attitude and get every member of your team on the same page by clarifying the importance of their specific roles and how they fit into the big picture of remarkable customer service.
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Learn how to train your customers to expect and anticipate the delivery of the DVI.